The Customer Complaint Form is designed to collect sufficient information from you to allow us to understand your complaint and the outcome you are seeking in order to facilitate a resolution.
1. Personal Details
2. Flight Details
You do not need to provide any flight details if you have not made a booking. However, your complaint must relate to airline services. The categories of airline services are set out in Question 8 and you need to choose the one that most closely reflects the area that is the subject of
3. Complaint Description
Please provide only relevant details to describe your complaint. We need sufficient information to understand your issue in order to find a resolution. Please include an outline of the response you received when you lodged your complaint directly with the airline.
if you prefer, you can attach the airline’s response in the space provided. You should also attach receipts for any amounts for which you are claiming a refund or reimbursement.
4. Outcome sought
Please let us know the outcome you are seeking from the airline in your Customer Complaint Form.