If you are unable to access or use the 'Lodge Complaint' facility of this website and would like to refer a complaint to us please telephone 1800 813 129 and ask us to forward a printed complaint form.

You can return your completed printed complaint form by fax (+61 3 8668 1442) or post. Our postal address is:

Airline Customer Advocate
Level 18, 363 George Street
Sydney, NSW 2000

We are unable to accept complaints by telephone or in person.
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