If you are unable to access or use the 'Lodge Complaint' facility of this website and would like to refer a complaint to us please telephone 1800 813 129 and ask us to forward a printed complaint form.

You can return your completed printed complaint form by fax (+61 3 9948 9448) or post. Our postal address is:

Airline Customer Advocate
Suite 5, Level 1, 72 Hargrave Ave
Essendon Airport VIC 3041

We are unable to accept complaints by telephone or in person.
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